Client care
Returns & exchanges.
Unworn pieces may be returned within 30 days of delivery in their original packaging. Earrings are final sale for hygiene reasons unless faulty.
Returns window
30 days
Condition
Unworn, with packaging
Repairs
Complimentary, first year
How to return
- 01 · Write to us
Email [email protected] within 30 days of delivery with your order number and the piece you wish to return.
- 02 · Pack with care
Return the piece unworn in its original pouch and box, with any tags attached. We will send a prepaid label where the destination allows.
- 03 · We inspect & refund
Once received, we inspect the piece within 3 business days and refund the original payment method. Bank processing can take a further 5–10 business days.
Exchanges
We are happy to exchange for another piece or size where stock allows. Write to us and we will reserve the replacement while your return is in transit. Any difference in price is charged or refunded accordingly.
This policy is a summary. Your statutory rights are unaffected. See our terms of service for the full conditions of sale.